FREQUENTLY ASKED QUESTIONS
What is PIA GLASSWORKS?
PIA GLASSWORKS is an independent experimental brand that specializes in objects and jewelry made in glass using glassblowing and flameworking techniques. Pia is the artist ahead of this project, every piece is made one by one by her.
As this is an artisanal process, every piece that we make is unique. It’s not possible to make two exact pieces. Therefore, measurements and colors of the pieces displayed online are approximately - the piece you receive may suffer subtle variations. Please keep this in mind.
How do orders work?
Once an order is placed, you will receive an order confirmation via email. Please check shipping lead time on the product description, as it may vary depending on the piece characteristics.
We work with unique pieces and with made-to-order pieces. Unique pieces have less shipping lead time as they are already in stock. Made-to-order pieces have an estimate of 5 to 7 days of production before being shipped.
Shipping.
Once an item is shipped, you will receive an email with tracking information. At this point, the goods become your responsibility. Please note that PIA GLASSWORKS is not responsible for missed deliveries, and reserves the right to charge you the costs for shipping charges of uncollected packages.
We ship worldwide and work carefully to provide a good, affordable and reliable service for our customers. We work with UPS and all our items are shipped from our studio in Barcelona, Spain. Occasionally, specific addresses might need supplementary shipping expenses. This could happen due to factors such as remote locations or specialized delivery requirements. We will communicate any such additional charges via email. For any questions regarding shipping times and costs, please email us at piaglassworks@gmail.com.
Where is my order?
If your order has not arrived when you were expecting, and you have checked your tracking details, which have not given you any further updates, please email piaglassworks@gmail.com with your order number and the information you have so that our team can help you.
There is a problem with the order I received.
If your item has arrived damaged, please contact us within the first 24 hrs after you received the package. It’s necessary that you send us photos and/or videos that clearly show the damaged areas, with a brief explanation of what you see when you opened the package.
Once our team has reviewed your case, we will evaluate the situation and offer you a proper solution.
We won’t be able to offer any solutions if you contact us after 24 hrs. No exceptions will be made.
Can I change or cancel my order?
Changes and/or cancellations are not permitted.
Returns and refunds.
All sales are final and no return nor refunds will be considered.
Please keep in mind that this is an independent and artisanal process, where every piece is meticulously and consciously created, one by one. If you place an order in PIA GLASSWORKS you accept a commitment with us, as well as we are committed to deliver a unique glass piece to you.
Taxes and Duties.
Please note that the product price and shipping costs do not include taxes and import duties. Taxes and import duties may be charged when the shipment reaches the country of destination. Please note that PIA GLASSWORKS does not cover these charges. Customers are responsible for paying these. To get an indication of the cost to expect, you may want to check an online calculator such as Simply Duty: https://www.simplyduty.com/import-calculator/. Please keep in mind that these values are only estimates and that there may be discrepancies between what the calculator says should be charged and what is actually charged.
If you are from Latin America please consider checking this information before completing your purchase.
Sizing information.
Sizing information is provided on each product page. If you require further assistance with product sizing, don't hesitate to contact us at piaglassworks@gmail.com. Please note that we don’t accept changes / returns.
Stock.
Items online are updated with the current inventory. If an item you desire is sold out, you can contact us and we may offer you the possibility of making a special piece for you inspired by it.
Special orders
If you have a special request and would like a personalized piece from PIA GLASSWORKS with specific characteristics please contact us at piaglassworks@gmail.com and we will design a proposal for you.
How can I clean my piece?
Please note that some pieces are not suitable for contact with water and other liquids. Product description will provide you with this information.
For pieces that are not suitable for liquids, you can use a suede cloth to gently clean your piece.
Gift Card: THE GLASS EXPERIENCE.
The Glass Experience is a 4 hour group workshop in Barcelona where you will experiment the flameworking technique teached by Pia. All pieces you create will be yours to take home. No previous experience is required.
The Glass Experience takes part once a month in our studio, Barcelona Glass Studio. Schedule of the workshops is already setted up, please contact us at piaglassworks@gmail.com to get to know our agenda.
This Gift Card can be used only once and is valid for three consecutive months after its purchase. In the event that one of the dates is suspended for reasons that concern the studio, the coupon will be extended for 1 more month, that is, one more date of the Glass Experience.
Valid for three (3) consecutive months. Can be used once.
Only +18 years old. Please note that you will be working with fire.
Warranty.
Our products are carefully crafted by Pia and embody years of experience and technical refinement. However, glass is a material that requires careful handling. We do not offer a warranty on our pieces and rely on the conscious use of their owner.
If a piece breaks, you can reach out to us at piaglassworks@gmail.com with photos of the damage, and we will assess the situation. If the piece can be repaired, we will provide you with a detailed cost estimate. Shipping costs are the responsibility of the buyer.
Payment methods.
You can use a credit or debit card to make a purchase.
Collaborations.
Collaborations with artists, designers, brands, galleries and collectives, are welcomed. Please email us at piaglassworks@gmail.com to discuss your proposal further.